PARTNER OF YOUR SUCCESS
Is designed for anyone interested in their personal growth and eager to acquire new skills, increase their revenue, or succeed in launching new projects :
MANAGEMENT AND QUALITY : Practical on-the-job training for teams and one-to-one support for managers aimed at establishing and applying quality standards of the service.
Service quality assessment through "mystery guest", standard operating procedure audit, accounts and sales process audit; for hotels, restaurants, spas, golf courses, etc.
PERSONALISED FOLLOW UP :
A package of hours is available throughout the year to suit your individual needs. Various modes are available : on site, on the telephone or Skype.
PERSONALISED SUPPORT : Individual support ; individual training ; team building; strategic coaching ; establishing quality standards and service procedures.
PROJECT MANAGEMENT : Project conception and execution
Implementation and monitoring
Establishing quality standards.
TRAINING : A scrupulous needs analysis is followed by customised programs that will suit your individual requirements.
We use various teaching supports and offer different forms of training : group or individual sessions, intra- or inter-company training.
We train in customer relations, management, communication, sales techniques and operations.
Management and Quality Booster programs
10 hours advice and support service to use throughout the year